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FAQ

About Our Pillowcases

Where are Prayer Pillowcases made?

Prayer Pillowcases are made with love in the USA. They are designed and printed in California using American-made pillowcases.

Is the Image one of those "decal" things?

No way! We use the Direct to Garment (DTG) printing process, which means we print directly on to the pillowcase. That's why Prayer Pillowcases are always soft and never scratchy. No stiffness or decal peeling; that can't happen with our product which only gets softer with every wash.

What kind of Ink do you use?

The good stuff! Our inks are specially created for use on washable fabric and are CPSIA compliant and Oeko-Tex Standard 100 certified, too. That means they're super safe for your family and ours, as well as the environment! (Oeko-Tex, which sounds like "echo-tex," is a European ecological certification process that tests for over 100  harmful substances.)

What about fading?

Virtually imperceptible. The final step in our printing process is setting the image with heat. This makes it very durable and long lasting. We've done many test washings and our repeated washings have shown only minimal fading, which is most noticeable after the first wash. Fading from subsequent washing is virtually imperceptible.

What about the pillowcases?

All of our pillowcases are sewn to measure 20" x 31" and fit both Standard & Queen size pillows.

We founded our company on American-made pillowcases. From our flagship Poly/Cotton pillowcases to our newer 100% Cotton and Organic Cotton pillowcases, made in the USA is an important component of our business philosophy.

Speaking of Organic Cotton, we're very excited to (finally!) have this option for you. We searched over the years and were disappointed that we could never find anything but imported organic cotton pillowcases. We're grateful to the American farmers who've undertaken this important mission, and for the beautiful pillowcases they make possible: domestic and organic "from grown to sewn."

What about washing?

No special handling is necessary but to give your new Prayer Pillowcase the longest, brightest life possible, follow these 4 Easy Tips:

  1. Never bleach printed area
  2. Wash & dry inside out ( this help protect the print from abrasion)
  3. Cold water wash
  4. Tumble dry low, remove promptly and shake out.

Shipping, Returns & Exchanges

When will my order ship?

We try our best to ship orders within two days of receiving them. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

How much does shipping cost?

Shipping costs seem to always be on the rise. We try our hardest to keep these costs at a minimum for you.

  • We use the US Postal Service to ship both Domestic and International orders.
  • Orders ship via either USPS First Class or Priority Mail, depending on their weight.
  • Shipping is automatically calculated in your Shopping Cart. You can see that cost when you click "Get shipping estimates" and provide your location information.
  • See our shipping page for domestic rates by pillowcase quantity.
Do you ship overseas?

We're here to help you choose the most economical shipping and make sure you know the cost. We'll reach out to you with shipping options before shipping your order.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We want you to be delighted with the Prayer Pillowcases you receive! But if there is a problem with your order please contact us asap so we can make it right.

To be eligible for a return, your item must be in the same condition that you received it, unwashed and unsoiled and neatly folded and packaged in its original packaging, along the receipt or proof of purchase.

Sorry, but we can not not accept returns of personalized Prayer Pillowcases (unless we made a mistake personalizing it in which case we'll send you a replacement free of charge).

To start a return, please contact us. We'll follow up with instructions on how and where to send your package.

Refunds for item cost will be made in the same way your original payment was. Shipping costs are not refundable.

For any questions about returns or exchanges you may call or email us.

What about damaged items or other issues?

Please inspect your order as soon as you receive it so you can contact us immediately if the item is defective, damaged or if you received the wrong item. We want to make it right, asap!